I was waiting in line for a ride at the airport in Dubai. When a
cab pulled up, the first thing I noticed was that the taxi was polished
to a bright shine. Smartly dressed in a white shirt, black tie, and
freshly pressed black slacks, the cab driver jumped out and rounded the
car to open the back passenger door for me.
He handed me a laminated card and said: 'I'm Abdul, your driver.
While I'm loading your bags in the trunk I'd like you to read my mission
Taken aback, I read the card. It said: Abdul's Mission Statement:
To get my customers to their destination in the quickest, safest
and cheapest way possible in a friendly environment.
This blew me away. Especially when I noticed that the inside of the
cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Abdul said, 'Would you like a cup of
coffee? I have a thermos of regular and one of decaf.'
I said jokingly, 'No, I'd prefer a soft drink.'
Abdul smiled and said, 'No problem. I have a cooler up front with
regular and Diet Coke, lassi, water and orange
Almost stuttering, I said, 'I'll take a Lassi.'
Handing me my drink, Abdul said, 'If you'd like something to read,
I have The NST , Star and Sun Today.'
As they were pulling away, Abdul handed me another laminated card,
'These are the stations I get and the music they play, if you'd like to
listen to the radio.'
And as if that weren't enough, Abdul told me that he had the air
conditioning on and asked if the temperature was comfortable for me.
Then he advised me of the best route to my destination for that
time of day. He also let me know that he'd be happy to chat and tell me
about some of the sights or, if I preferred, to leave me with my own
'Tell me, Abdul ,' I was amazed and asked
him, 'have you always served customers like this?'
Abdul smiled into the rear view mirror. "No, not always. In
fact, it's only been in the last two years. My first five years driving,
I spent most of my time complaining like all the rest of the cabbies do.
Then I heard about POWER OF CHOICE one day."
Power of choice is that you can be a duck or an eagle.
'If you get up in the morning expecting to have a bad day, you'll
rarely disappoint yourself. Stop complaining!'
'Don't be a duck. Be an eagle. Ducks quack and complain. Eagles
soar above the crowd.'
'That hit me. really hard' said Abdul.
'It is about me. I was always quacking and complaining, so I
decided to change my attitude and become an eagle. I looked around at the
other cabs and their drivers. The cabs were dirty, the drivers were
unfriendly, and the customers were unhappy. So I decided to make some
changes, slowly ... a few at a time. When my customers responded well, I
'I take it that it has paid off for you,' I said.
'It sure has,' Abdul replied. 'My first year as an eagle, I doubled
my income from the previous year. This year I'll probably quadruple it.
My customers call me for appointments on my cell phone or leave a message
Abdul made a different choice. He decided to stop quacking like a
duck and start soaring like an eagle.
Start becoming an eagle today ... one small step every week..next week... And
A great Thought..
"You don't die if you fall in water,
you die only if you don't swim.
Thatís the Real Meaning of Life.
Improve yourself and your skills in a different way.
Be an eagle. .not a Duck.
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